FAQ

Ordering home-cooked food

Is home-cooked food safe and legal?

Pona home chefs are vetted extensively before they can sell on the platform, their kitchen is inspected by one of our team, and they must comply with all local laws and regulations.

Is Pona certified Halal?

Our food comes from a variety of home cooks, many of whom are Muslim. Those profiles are marked as Halal-friendly in the Pona app. Their kitchens are alcohol-free, pork-free and they source all their meats from Halal certified suppliers.

Selling home-cooked food

Do I need to be a professional chef?

Absolutely not. All we require is that you can prepare amazing food to a consistently high standard in a clean and safe kitchen.

How much does it cost to sell on Pona?

Listing your food on Pona is free. We will only charge a service (27%) and payment processing (3%) fee when you make a sale. We will handle delivery, customer support and marketing so you will only need to cover the cost of ingredients.

Who will handle delivery?

Depending on the location, we will either handle delivery ourselves, or outsource it to a third-party such as Grab Express. In either case, you don't have to worry about or pay for any of the logistics.

Do I need any permits or certifications?

All you need to start selling is a vaccination against typhoid fever. You do not need to register as a business, or acquire any other permits. You are welcome to get Halal certification or culinary training, and highlight these in your profile.

How do I get paid and when?

We will automatically process payouts at the end of each calendar month, and notify you by email when the payment is made.